Alpha dynamics for healthcare
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Experiences
Transform Healthcare Contact Centers with Alpha Dynamics powerful omnichannel platform and integrations
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Enhance Health Outcomes
Seamless Engagement.
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Intelligent routing
Employ creative solutions in healthcare like customizable VR and intelligent routing with keyword detection to efficiently connect patients to the appropriate staff members.
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All-in-one app
Simplify healthcare communications in the era of modern healthcare by consolidating all internal and patient interactions within a single application..
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Sentiment analysis
Leverage Al capabilities for enhanced patient experience: Swiftly identifying negative emotions and proactively addressing patient concerns.
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Reporting and analytics
Gain valuable insights into healthcare contact center agent performance and operational efficiency through reporting and analytics.
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Integrations
Seamlessly integrate with productivity tools, CRM systems, and record-keeping systems to streamline workflows, supporting efficient healthcare project management.
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Protect and secure patient data
Ensure data security and compliance for modern healthcare with HIPAA compliance, strong encryption, and flexible data retention policies
How departments at USA Health achieved a with Call abandonment rate of 0%

USA Health decided to indicators: measure the efficacy of the integrated phone system. Their primary objectives were to:

  • Reduce response time to less than 30 seconds
  • Maintain an abandonment rate of less than 8%
  • Meet SLA targets up to industry standard of 70- 80%
Read Case Study
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Boost your bottom-line with wallboards and analytics
From historic call logging to advanced real-time contact center services. we have a solution that fits your needs.
  • Free account for everyone.
  • Track anyone around you.
  • Stay safe all the time.
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Know your business like never before while tracking your growth and opportunities.
Explore our Call Reporting Analytics
Alpha Dynamics solution bundles scale as your contact center evolves
Contact Center Agent
Contact Center Management
Contact Center Support
Practice Operations
Practice Operations Management
Support Areas

Ideal for Contact Center Representatives, Scheduling Center Leads, Nurse Triage Representatives.

  • MS Team Integration
  • Auto Callback/Hold My Place in Queue
  • Estimated Wait Time
  • Omnichannel Communications
  • EHR Integration
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Boost your capabilities with
Easy Add-ons
Keep my Place in Queue

Hold queued calls and initiate callbacks when the customers reach the front of the queue.

Call Reporting Analytics

Comprehensive analytics for data management, optimization, and enhanced performance.

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Find out how our solutions provide better experience for patients and healthcare providers.
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